Opening Day Run of Show

Opening day goes well when the work is already done and the day is about presence — being visible, catching issues fast, and making people feel hosted. Here’s the shape of it. The checkboxes live in the Opening Readiness Checklist.

Before employees arrive

Walk the space and confirm the basics work, the way an employee will hit them:

• Building access works from the street/lobby; suite access works.
• Wi-Fi is up; the priority conference rooms pass a real call.
• Restrooms are stocked; the kitchen has coffee, water, and trash with liners.
• Temporary signage and wayfinding are posted.
• IT support is on site, and the issue-reporting channel is live.

During arrival

• Station a visible point person near the entrance — someone who can answer “where do I go?”
• Help people enter and find their seats.
• Keep an eye on the conference rooms, kitchen, and supply areas.
• Log every issue immediately in the Hypercare Tracker — don’t trust memory during a busy morning.

End of day

• Review the issue tracker and assign urgent fixes with owners.
• Restock anything depleted.
• Confirm next-day vendor access.
• Send a short, honest update if visible work remains.

The tone to aim for

Calm and hosted. A few unfinished items are fine if they’re named and owned. What people remember about opening day isn’t whether every plant was in place — it’s whether someone was clearly in charge and glad they came.