Hypercare Tracker
One issue list for opening week, sorted by urgency, so people can see that someone is watching and fixing the list.
Hypercare Tracker
For the first week, run the office like a launch. Expect issues, make them easy to report, and show people that someone is watching the list and closing items. This tracker is that list.
What it’s for
A single, visible record of everything reported after opening — sorted so the truly urgent gets fixed first and the cosmetic doesn’t crowd it out. It’s also the source for your week-one closeout update.
How to use it
- One intake channel (the one you named in the pre-move email) → one tracker.
- Sort every issue into one of the four buckets below the moment it lands.
- Assign an owner and next action to anything urgent or opening-week.
- Send a short daily update during week one if visible work remains.
- At week’s end, produce the closeout update (template below).
The structure
| # | Reported | Issue | Location | Category | Owner | Next action | Status |
|---|---|---|---|---|---|---|---|
| 1 | Jun 22 | Wi-Fi drops in NE corner | Room 4 | Urgent | IT | Add/relocate access point | In progress |
| 2 | Jun 22 | Out of paper towels | Kitchen | Opening-week | Office mgr | Restock + adjust reorder | Done |
| 3 | Jun 23 | Wants standing desk | Desk 12 | Nice-to-have | FF&E | Add to next order | Open |
Categories
- Urgent — affects safety, access, power, connectivity, or core use. Fix today.
- Opening-week — should be resolved quickly; doesn’t block use.
- Post-opening — finish work or improvement (often moves to the Punch List).
- Nice-to-have — useful, not necessary.
Week-one closeout update
Office opening — week one
- Opened successfully: …
- Resolved this week: …
- Still open (with owners): …
- What to expect next: …
Tip
The point of hypercare isn’t zero issues — it’s visible responsiveness. People forgive an unfinished detail when they can see it’s logged and owned. A quiet tracker no one updates does the opposite: it makes small issues feel ignored.