Post-Occupancy Review

The structured version of “so… how’s the new office actually going?” Run it at 30, 60, and 90 days after opening, while what works and what doesn’t is still fresh. It’s how you catch the things that only show up once people are really using the space. Part of The Great Workplace.

How to use it

• Pull your inputs first: survey results, the scorecard, the facilities ticket queue, and a few hallway conversations.
• Keep it to a 45-minute working session with the experience owner and a couple of honest voices.
• Output a short list — keep / fix / decide — each with an owner and a date.
• Feed anything reusable into the Lessons Learned Log for the next opening.

The artifact — agenda

1. By the numbers — survey trend, scorecard, top ticket themes.
2. What’s working — name it, so you protect it.
3. What’s not — the recurring complaints and the dead spaces.
4. Surprises — what we didn’t predict (rooms too small, a corner nobody uses).
5. The six pillars — quick pass: which are strong, which slipped.
6. Decisions — keep / fix / decide, with owners and dates.

Tip: the 30/60/90 cadence matters — the first review catches teething issues; the later ones catch the patterns that only emerge once the space settles. After 90 days, fold it into the Quarterly Workplace Review.