Opening-Day Tech Support Plan

Even a well-tested office throws tech surprises on the first morning — a login that won’t, a room that drops a call, a printer nobody can find. The plan isn’t to prevent every hiccup; it’s to make sure someone’s there to fix it fast and visibly.

What it’s for

To decide — before the doors open — who handles tech issues, how employees report them, and what gets fixed first. It turns scattered “hey, my Wi-Fi…” messages into a calm, owned queue.

How to use it

1. Confirm coverage for opening morning: on-site IT, or a remote contact on standby.
2. Publish the one place to report issues (and put it in the Office FAQ and pre-move email).
3. Triage by impact; log everything in the Hypercare Tracker.

The plan

Coverage

• On-site IT support staffed for opening morning (or remote contact named + reachable)
• Backup contact if the primary is pulled away
• Audio/visual (AV)/room support owner identified (Conference Room Test Script)

Reporting

• One issue channel live (and shown to employees)
• Quick-reference posted: Wi-Fi name, how to start a room call, who to ask

Triage order (fix first → later)

1. Connectivity — Wi-Fi / network down for many
2. Access — can’t get in / can’t log in
3. Day-one rooms — a booked meeting room won’t work
4. Individual device issues
5. Nice-to-have / cosmetic

Tips

• Connectivity is priority one. If the network’s down, little else matters — fix it first.
• Be visible. A roaming, recognizable “tech help” person beats a buried ticket form on day one.
• Feed it into hypercare. Opening-day issues are the first entries in your week-one tracker.

See the full workstream: IT, Network & AV.