Damage & Warranty Log
Document damaged or missing items the moment they're found, with photos and claim status — because undocumented damage at install becomes your problem later.
Damage & Warranty Log
Things get dinged in transit and install — that’s normal. What’s not okay is finding out three weeks later with no record of when it happened or who’s responsible. This log captures damage at the moment of discovery, which is the only time a claim is easy.
What it’s for
To make damaged, defective, or missing furniture, fixtures & equipment (FF&E) someone else’s cost instead of yours. A photo and a note taken during install is the difference between a covered claim and “well, we can’t prove it arrived that way.”
How to use it
- Inspect as items are unpacked and installed — not after the crew leaves.
- Log every issue with a photo and the date/source.
- Open the claim or warranty request promptly; track it to resolution.
- If it blocks day-one use, it’s also a punch list item.
The structure
| Item | Found (when / where) | Photo | Issue | Vendor | Claim / RMA # | Status |
|---|---|---|---|---|---|---|
| Task chair #14 | Jun 17, install | ✓ | Torn armrest | Acme | RMA-2231 | Replacement shipped |
| Conf. table | Jun 18, delivery | ✓ | Scratched top | Workspace Co | CL-0094 | Filed |
| Monitor arm | Jun 17, install | ✓ | Missing from box | Acme | — | Reordering |
Status values: Logged · Filed · In progress · Resolved.
Tips
- Photograph before you sign. Damage caught before move sign-off is the vendor’s or mover’s problem.
- Missing counts as damage. A short shipment is a claim too — log it.
- Track to resolved. A filed claim with no follow-up is a credit you never got.
See the full workstream: FF&E.