Office FAQ

Everyone arriving at a new office has the same handful of questions. Answer them once, in one place, and you save yourself fifty identical Slack messages on opening morning — and you make people feel hosted instead of lost.

What it’s for

A single, shareable reference for “how does this office work?” Pair it with the pre-move email: the email is the heads-up, the FAQ is the place people go back to when they forget a detail.

How to use it

Draft answers from your opening plan — most come straight from the pre-move email checklist.
Mark anything still in progress honestly; people accept unfinished work when it’s named.
Post it where people already look (intranet, Slack pin, posted at reception) and keep it current.

The questions to answer

Where is the office? Address, floor, entrance to use.
How do I get in? Building access, suite access, what to do day one.
Where do I sit? Seating plan / how to find your desk (Seating Plan Worksheet).
What’s the Wi-Fi? Network name and how to connect; guest Wi-Fi for visitors.
How do I book / use a meeting room? Day-one rooms and how to start a call.
What’s ready, what’s not? What works now; what’s finishing post-opening.
Food & coffee? What’s stocked; kitchen basics.
Guests / deliveries / mail? Visitor check-in and where things arrive.
How do I report a problem? The one support channel — and who to contact.

Tips

Plain and calm. Write it like a good host, not a policy memo.
One source of truth. Link to it everywhere rather than re-explaining in threads.
Date it. A FAQ with a stale Wi-Fi password is worse than none.

See the full workstream: Employee Comms & Experience.