Issue Intake Form
A simple intake so opening-week issues arrive in one place with what's needed to act — location, problem, reporter, urgency — instead of scattered across channels.
Issue Intake Form
In the first week, issues will come at you from every direction — Slack, email, hallway, text. The intake form is the funnel: one way in, capturing just enough to act, so nothing gets lost and you’re not interviewing each reporter.
What it’s for
To make reporting easy for employees and useful for you. A good intake captures the few fields that let you triage and assign without a follow-up conversation, and it feeds straight into your Hypercare Tracker.
The fields
- What’s the issue? Plain description
- Where? Room / area / desk
- Reported by + how to reach them
- When noticed
- Urgency (their view): blocking / annoying / minor
- Photo, if helpful
How to use it
- Publish one intake channel (form, dedicated Slack channel, or email alias) and put it in the Office FAQ and pre-move email.
- Every submission becomes a row in the Hypercare Tracker.
- Triage on arrival: urgent · opening-week · post-opening (punch) · nice-to-have.
Tips
- One way in. Five channels means five places to lose something — consolidate to one.
- Capture the reporter. You’ll often need one quick clarification; make it reachable.
- Acknowledge fast. People stop reporting when issues vanish into a void — a quick “got it” keeps them coming.
More on the week: Opening Week Hypercare.